With the bug/virus/flu retreating today I immediately returned to working on the siding job I am on. Completed the siding repairs today, caulked all of the new siding, and much of the old, leaving tomorrow to finish caulking, pick up paint, and prime all bare wood to be ready for the start of painting on Friday, if the weather cooperates.
Obviously I am feeling better, in fact better than I have since I arrived here. I truly hope to make some good progress so that I can complete this job close to on time, take up the next two smaller jobs, and get back to my own build site in the eternal hope of getting some work done on clearing the area and excavating for the house.
I did receive a bit of good news today: my newest laptop will be arriving back at the build site on Friday. Though I won't be there to enjoy it, it gives me a pleasant feeling knowing that there is at least one computer I own which is functioning properly. I do have to put in a good word here again for Systemax computers. Even though they said that they could not see the shadow on the screen (no idea how it could have been missed) they sent the computer along to the vendor who immediately replaced the screen and sent it back to Systemax. They received the computer today, and shipped it out to me today as well. Other than a bit of frustration as I tried to explain how they could best see this rather obvious shadow, the entire exerience was what I am coming to expect from Systemax, which is to say that it went as all business interactions should.
If you need a new computer, particularly a laptop, I strongly recommend going with Systemax for the quality of their products, the options they offer, the price, and perhaps most importantly the customer service. This is a company which still understands that customer service is what counts.
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Wednesday, September 16, 2009
Monday, September 07, 2009
A day of labor
As is my usual tradition, I spent this day working, specifically doing labor. No paid time off, no demanding that others give me anything more than I actually earn.
Today was somewhat trying of that tradition in that I feel poorly and spent the day doing siding alone. As I write this I fear that I am succumbing to some annoy bug. Hopefully not, time will well.
Today was somewhat trying of that tradition in that I feel poorly and spent the day doing siding alone. As I write this I fear that I am succumbing to some annoy bug. Hopefully not, time will well.
Tuesday, August 11, 2009
Insult to Injury
E-Cycle Pro did finally respond to the email much to my surprise. They even feigned regret over the problems that they have caused and to make up for it they shipped the motherboard... to the WRONG ADDRESS!
They had been given the address no less than 5 times, with the address also included in the special instructions so as to avoid any possibility of such an error. Sadly they went out of their way to ship to the wrong address. They dredged up an old out of date address from the archive and chose to ship to it instead of the address that they were given and appeared in the paypal billing.
This is the state of customer service for many businesses, and a sad state it is.
The next hurdle will be to see if E-Cycle Pro will immediately refund the entire payment, or if they will create some further problem. I have no doubt that they will fail to compensate for the lost time and opportunity costs.. and now I am left without the time to get the computer repaired here before I have to leave once again.
They had been given the address no less than 5 times, with the address also included in the special instructions so as to avoid any possibility of such an error. Sadly they went out of their way to ship to the wrong address. They dredged up an old out of date address from the archive and chose to ship to it instead of the address that they were given and appeared in the paypal billing.
This is the state of customer service for many businesses, and a sad state it is.
The next hurdle will be to see if E-Cycle Pro will immediately refund the entire payment, or if they will create some further problem. I have no doubt that they will fail to compensate for the lost time and opportunity costs.. and now I am left without the time to get the computer repaired here before I have to leave once again.
Sunday, August 09, 2009
Customer Service RIP
The last two orders I have placed online have been met with what is sadly the current trend in customer service: no service.
On July 24th I ordered a freezer online via an Amazon link, and not only have I not received the freezer, I have twice emailed the company and cannot even get a response. Needless to say I am not going to be promoting AJ Madison as a seller to trust...
This last week I ordered a motherboard, and even requested expedited shipping, paying the extra $40+ dollars to get it the next day.. two days later still not here and the tracking on the website does not even show the order as fully processed and shipped!! In fact there is a line hidden deep in the site that says that they try to get most orders shipped in 4-6 days. Now, if someone is explicitly requesting expedited shipping, telling you that they need it the next day, do you take their money and then simply ignore the order? Apparently that is what you do if you are E-Cycle Pro... I have snt in an email to them, but I am not so foolish as to expect a response.
What happened to taking pride in your personal integrity, in your work, and in keeping your word? Are we as customers so complacent that we do not demand good service?
On July 24th I ordered a freezer online via an Amazon link, and not only have I not received the freezer, I have twice emailed the company and cannot even get a response. Needless to say I am not going to be promoting AJ Madison as a seller to trust...
This last week I ordered a motherboard, and even requested expedited shipping, paying the extra $40+ dollars to get it the next day.. two days later still not here and the tracking on the website does not even show the order as fully processed and shipped!! In fact there is a line hidden deep in the site that says that they try to get most orders shipped in 4-6 days. Now, if someone is explicitly requesting expedited shipping, telling you that they need it the next day, do you take their money and then simply ignore the order? Apparently that is what you do if you are E-Cycle Pro... I have snt in an email to them, but I am not so foolish as to expect a response.
What happened to taking pride in your personal integrity, in your work, and in keeping your word? Are we as customers so complacent that we do not demand good service?
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