Back to work

With the bug/virus/flu retreating today I immediately returned to working on the siding job I am on. Completed the siding repairs today, caulked all of the new siding, and much of the old, leaving tomorrow to finish caulking, pick up paint, and prime all bare wood to be ready for the start of painting on Friday, if the weather cooperates.

Obviously I am feeling better, in fact better than I have since I arrived here. I truly hope to make some good progress so that I can complete this job close to on time, take up the next two smaller jobs, and get back to my own build site in the eternal hope of getting some work done on clearing the area and excavating for the house.

I did receive a bit of good news today: my newest laptop will be arriving back at the build site on Friday. Though I won't be there to enjoy it, it gives me a pleasant feeling knowing that there is at least one computer I own which is functioning properly. I do have to put in a good word here again for Systemax computers. Even though they said that they could not see the shadow on the screen (no idea how it could have been missed) they sent the computer along to the vendor who immediately replaced the screen and sent it back to Systemax. They received the computer today, and shipped it out to me today as well. Other than a bit of frustration as I tried to explain how they could best see this rather obvious shadow, the entire exerience was what I am coming to expect from Systemax, which is to say that it went as all business interactions should.

If you need a new computer, particularly a laptop, I strongly recommend going with Systemax for the quality of their products, the options they offer, the price, and perhaps most importantly the customer service. This is a company which still understands that customer service is what counts.

Insult to Injury

E-Cycle Pro did finally respond to the email much to my surprise. They even feigned regret over the problems that they have caused and to make up for it they shipped the motherboard... to the WRONG ADDRESS!

They had been given the address no less than 5 times, with the address also included in the special instructions so as to avoid any possibility of such an error. Sadly they went out of their way to ship to the wrong address. They dredged up an old out of date address from the archive and chose to ship to it instead of the address that they were given and appeared in the paypal billing.

This is the state of customer service for many businesses, and a sad state it is.

The next hurdle will be to see if E-Cycle Pro will immediately refund the entire payment, or if they will create some further problem. I have no doubt that they will fail to compensate for the lost time and opportunity costs.. and now I am left without the time to get the computer repaired here before I have to leave once again.