E-Cycle Pro did finally respond to the email much to my surprise. They even feigned regret over the problems that they have caused and to make up for it they shipped the motherboard... to the WRONG ADDRESS!
They had been given the address no less than 5 times, with the address also included in the special instructions so as to avoid any possibility of such an error. Sadly they went out of their way to ship to the wrong address. They dredged up an old out of date address from the archive and chose to ship to it instead of the address that they were given and appeared in the paypal billing.
This is the state of customer service for many businesses, and a sad state it is.
The next hurdle will be to see if E-Cycle Pro will immediately refund the entire payment, or if they will create some further problem. I have no doubt that they will fail to compensate for the lost time and opportunity costs.. and now I am left without the time to get the computer repaired here before I have to leave once again.
Showing posts with label Integrity. Show all posts
Showing posts with label Integrity. Show all posts
Tuesday, August 11, 2009
Sunday, August 09, 2009
Customer Service RIP
The last two orders I have placed online have been met with what is sadly the current trend in customer service: no service.
On July 24th I ordered a freezer online via an Amazon link, and not only have I not received the freezer, I have twice emailed the company and cannot even get a response. Needless to say I am not going to be promoting AJ Madison as a seller to trust...
This last week I ordered a motherboard, and even requested expedited shipping, paying the extra $40+ dollars to get it the next day.. two days later still not here and the tracking on the website does not even show the order as fully processed and shipped!! In fact there is a line hidden deep in the site that says that they try to get most orders shipped in 4-6 days. Now, if someone is explicitly requesting expedited shipping, telling you that they need it the next day, do you take their money and then simply ignore the order? Apparently that is what you do if you are E-Cycle Pro... I have snt in an email to them, but I am not so foolish as to expect a response.
What happened to taking pride in your personal integrity, in your work, and in keeping your word? Are we as customers so complacent that we do not demand good service?
On July 24th I ordered a freezer online via an Amazon link, and not only have I not received the freezer, I have twice emailed the company and cannot even get a response. Needless to say I am not going to be promoting AJ Madison as a seller to trust...
This last week I ordered a motherboard, and even requested expedited shipping, paying the extra $40+ dollars to get it the next day.. two days later still not here and the tracking on the website does not even show the order as fully processed and shipped!! In fact there is a line hidden deep in the site that says that they try to get most orders shipped in 4-6 days. Now, if someone is explicitly requesting expedited shipping, telling you that they need it the next day, do you take their money and then simply ignore the order? Apparently that is what you do if you are E-Cycle Pro... I have snt in an email to them, but I am not so foolish as to expect a response.
What happened to taking pride in your personal integrity, in your work, and in keeping your word? Are we as customers so complacent that we do not demand good service?
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